Shipping policy
Shipping Countries
We currently ship within Germany, Switzerland, and the EU (mainland only).
Shipping Costs
Germany, Austria, Netherlands – one-time delivery
- Under €50 purchase value: €4.95 incl. VAT.
- Over €50 purchase value: Free
Germany and Austria – regular subscription delivery
- €2.95 incl. VAT
Switzerland
- Under CHF 90 purchase value: €20 incl. VAT & Customs clearance
- Over CHF 90 purchase value: Free
Other EU countries (mainland only)
- Under €150 purchase value: €5.95 incl. VAT.
- Over €150 purchase value: Free
Returns
Registering your return
Every return not only means additional work for you but also impacts our Mother Nature. To benefit both you and the environment, we kindly ask you to be particularly careful when choosing the size. If you have questions about the product before placing your order, our Customer Care Team is here to assist you.
Important: You bear the costs for your return. If, for some reason, you want to return something or if something went wrong with your order, please register your return here.
All you need for this is your order number and your postal code.
After that, you can choose which item(s) you want to return and whether you want them exchanged or refunded.
Once you've entered everything, we've received your return registration.
