Shipping policy

Shipping Countries

We currently ship within Germany, Switzerland, and the EU (mainland only).

Shipping Costs

Germany, Austria, Netherlands – one-time delivery

• Under €50 purchase value: €4.95 incl. VAT.
• Over €50 purchase value: Free

Germany and Austria – regular subscription delivery

• €2.95 incl. VAT

Switzerland

• Under CHF 90 purchase value: €20 incl. VAT & Customs clearance
• Over CHF 90 purchase value: Free

Other EU countries (mainland only)

• Under €150 purchase value: €5.95 incl. VAT.
• Over €150 purchase value: Free

Returns

Registering your return
Every return not only means additional work for you but also impacts our Mother Nature. To benefit both you and the environment, we kindly ask you to be particularly careful when choosing the size. If you have questions about the product before placing your order, our Customer Care Team is here to assist you.

Important: You bear the costs for your return. If, for some reason, you want to return something or if something went wrong with your order, please register your return here.

All you need for this is your order number and your postal code.

After that, you can choose which item(s) you want to return and whether you want them exchanged or refunded.

Once you've entered everything, we've received your return registration.